Info Received
Your label has been created and your order is being prepared. Tracking events start appearing once the parcel is scanned in.
In Transit
Your parcel is moving. It is normal to see a few quiet days between scans while it travels between facilities. Nothing is lost.
Out For Delivery
It is on the van today. Make sure someone can receive it or that there is a safe place to leave it.
Delivered
Marked as delivered. If you cannot find it, check with anyone else at the address and around the entrance first, then write to us and we will sort it out.
Exception Or Failed Attempt
Something interrupted the delivery, often a missing apartment number or nobody home. Write to us and we will get it moving again.
Something looks wrong?
No movement for a while, marked as delivered but nothing arrived, or an address you need to change. One email and we take care of it. Write to us before opening a claim with your bank. We can solve almost everything by email.
Email Our TeamInclude your order number so we can find it straight away.
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