Refund policy

Last Updated: May 11, 2026

At VICE, operated by [LEGAL_ENTITY], your satisfaction is our top priority. We work hard to deliver high-quality products and an outstanding shopping experience.

  1. Return Eligibility

Customers have a window of 90 days from the date the order is received to submit a return request. To qualify, the product must be unused, unopened, and still in its original packaging. The item must be in the same condition it was in when delivered. Any return requests submitted after this 90-day period will not be accepted.

  1. Non-Returnable Items (Sanitary Reasons)

To protect the safety and wellbeing of our customers, we are unable to accept returns of products whose packaging has been opened or that have already been used.

  1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 days of delivery. We may ask for photographic evidence of the damage or defect to help move the process along. Once approved, we will share instructions for the return and will gladly send a replacement or issue a refund, whichever you prefer.

  1. How to Initiate a Return

To begin a return, please reach out through our Contact page or email us at info@your-vice.com. Our team will walk you through the process and provide whatever assistance you need.

  1. Shipping Costs for Returns

Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility, except in cases where the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

  1. Refunds Processing

Once we receive and inspect your return, we will let you know by email whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method within 7 business days.

  1. Order Cancellations

Please be aware that we do not accept cancellations or modifications once an order has been prepared or processed. We start preparing orders shortly after they are placed in order to keep delivery times on track.

Contact Information

If you have any questions about this policy, please get in touch with us:

Legal Entity: [LEGAL_ENTITY]

Trade Name: VICE

Address: [ADDRESS]

Phone: [PHONE]

Email: info@your-vice.com